1. Professional consultation and demand analysis
We have an experienced and knowledgeable sales team who are proficient in the various characteristics, application scenarios and industry trends of carbon materials. In the first contact with customers, we will patiently listen to the needs and expectations of customers, whether it is for high-end manufacturing of special carbon products, or general industrial use of regular materials, we can provide accurate and professional consulting services. Through in-depth understanding of customers' project details, technical requirements and budget constraints, we can customize personalized carbon material solutions for customers to ensure that every customer can find the products that best meet their needs.

2. Sample provision and test support
In order to make customers feel more intuitively the excellent quality and performance of Qiheng new material carbon products, we actively provide the corresponding free sample service. Customers can apply for corresponding samples for testing and evaluation according to their own project needs. At the same time, our technical team will also provide customers with technical guidance and data analysis support during the testing process to help customers fully understand the performance of samples in actual application scenarios in order to make more informed purchasing decisions.

3, Customized product development
If customers put forward special carbon material specifications or performance requirements, Qiheng new materials with strong research and development strength and advanced production equipment, can quickly start customized product development projects. We maintain close communication with customers, from raw material selection, production process design to product performance optimization, every link is strictly controlled to ensure that the final delivery of customized products fully meet the individual needs of customers, and exceed industry standards in quality and performance.

1, Efficient order processing and production tracking
After the customer order is confirmed, our order processing team will act quickly to ensure the accuracy and completeness of the order information and arrange the production plan in time. In the production process, we have established a complete production tracking system, and customers can know the production progress, quality inspection and estimated delivery time of the order through professional customer service specialists at any time. We are committed to strictly abide by the order delivery deadline and provide reliable delivery guarantee for customers with efficient production operations.

2. Flexible packaging and logistics solutions
Qiheng New Materials knows that different customers have diversified needs for product packaging and logistics transportation. Therefore, we provide flexible packaging solutions, according to product characteristics and customer requirements, using customized packaging materials and methods to ensure that products are not damaged during transportation. At the same time, we have established long-term and stable cooperative relations with many well-known logistics companies, and can provide customers with global logistics and distribution services. Whether it is inland transportation or transnational shipping or air transportation, we can choose the most suitable logistics channel according to the customer's urgency and cost budget to ensure product safety and punctual delivery to customers.

1. Product quality assurance and after-sales return visit
Qiheng New Materials strictly implements the quality inspection process for each batch of carbon products to ensure that the product quality meets international standards and customer requirements. We provide customers with a complete quality assurance period. During the warranty period, if customers find any product quality problems, we will unconditionally provide return and exchange services or promptly dispatch technicians to the site to solve the problem. In addition, we will also conduct regular after-sales visits to customers to collect feedback and suggestions from customers in the process of using products, so as to continuously optimize our products and services.

2. Technical support and training services
Even after the product is delivered, the service of Qiheng New Materials continues. Our technical support team is ready to provide customers with online or on-site technical consulting services to answer all kinds of technical problems encountered by customers during the use of products. For some complex application scenarios or new customer groups, we also provide professional training services, including the correct use of carbon materials, maintenance points and safety precautions, etc., to help customers improve the operating skills and professional knowledge of employees, and ensure Customers can give full play to the maximum efficiency of our products, extend product life, and reduce use costs.

3. Waste product recycling and environmental protection treatment
As a socially responsible company, Qiheng New Materials focuses on the life cycle management of carbon products. For the waste carbon products used by customers, we provide recycling services, and adopt advanced environmental protection treatment technology to carry out reasonable recycling or harmless treatment of waste products to reduce the impact on the environment. at the same time, we also provide customers with one-stop environmental protection solutions to help customers achieve sustainable development goals.

In Qiheng new materials, we always adhere to the service concept of "customer first, quality first", relying on the perfect pre-sale and after-sales service system to provide high-quality carbon material products and comprehensive service support for global customers. No matter where you are, no matter the size of your project, Qiheng new materials will be your trusted partner, with you to create a brilliant future.